Emdee International will refuse any returned shipments that are NOT authorized.
A return authorization or RA # is required before any merchandise can be returned to Emdee International. Without RA #, a return cannot be credited to your account. To obtain a RA #, please call 770.457.5450, giving a valid reason for your return.
Once Authorized, returns must be shipped pre-paid, insured for the full amount and must have tracking information.
Authorized returns that contain a RA # are subject to a 15% restocking fee.
Any damages or shortages must be reported with 5 days of receipt.
Custom Orders are Non Refundable.
Returns will not be accepted on showroom samples or accommodation orders.